Cintya G. Ramos

Senior advisor and operating partner to executive leadership of a 1,200-person, 23-department, $458.9M organization. Direct enterprise oversight of five functions (Management & Budget, Communications, HR, Risk Management, Procurement/Contracts) covering ~61 staff.

• Direct executive oversight of $458.9M in operating and capital budgets; authored three consecutive fiscal year budget books standardizing financial narrative, policy transparency, and decision documentation
• Built the governance scaffolding for a $32.4M federal recovery portfolio across 32 projects and 36 nonprofit subrecipients, sustaining delivery and federal-funder credibility through fast-moving, politically sensitive conditions
• Led citywide deployment of Workday Adaptive Planning (EPM) for budgeting and forecasting, and Workday Strategic Sourcing and Contract Lifecycle Management across 23 departments, covering 7,250+ contracts and 3,300+ suppliers
• Designed and operationalized the City Manager's executive operating system (intake triage, agenda and pre-read standards, decision logs, pre-briefs, and action tracking through closure) to improve organizational responsiveness and execution
• Established goals, performance expectations, and operating rhythms across enterprise functions and assigned departments, strengthening cross-functional coordination and execution discipline
• Served as Acting City Manager during absences and emergency conditions, providing executive continuity in fast-moving, politically sensitive operations

Senior advisor to the City Manager on enterprise initiatives spanning federal recovery, ERP stabilization, strategic planning, and policy governance.

• Built and launched governance for the City's $32.4M ARPA program (intake, prioritization, controls, and documentation standards) to meet federal requirements and maintain audit readiness
• Led annual strategic planning refresh, facilitating executive workshops and producing the updated plan with goals, measures, and accountable owners
• Served on the post-go-live stabilization committee for Workday ERP, contributing to root-cause analysis, configuration and process corrections, and SIT/UAT retesting that strengthened internal controls, reporting reliability, and transaction accuracy
• Owned executive performance reporting and KPI/OKR reviews, translating operational and financial results into trend narratives and action recommendations for the City Manager
• Helped establish the organization's policy review committee and standardized the policy lifecycle

Led 43-person team across accounting, treasury, payroll, budget, procurement, contracts, pensions, investments, and risk management.

• Managed $366.2M operating and capital budget with stewardship across all core finance and risk functions
• Stabilized and advanced audit remediation following extensive external findings, closing open items through workforce realignment, process improvement, and disciplined corrective action
• Directed internal and external financial reporting, strengthening fiscal transparency, reporting reliability, and executive visibility into the City's financial position
• Administered the City's retirement plans and coordinated with investment advisors, custodian bankers, the City Commission, Finance Committee, and Pension Review Committee on pension and retirement matters
• Implemented recommended finance restructuring by separating the Budget function from core finance, clarifying ownership and execution discipline across the Finance department, and established a new Office of Management & Budget to focus on budget development and monitoring, performance management, and programmatic research

Led 42-person team across accounting, payroll, and treasury operations for a $585.2M multi-fund budget.

• Provided stewardship and fiscal oversight of the City's operating and capital budget, including executive reporting and decision support to senior leadership
• Oversaw core finance functions spanning accounting, payroll, treasury, revenue forecasting, billing and collections, financial reporting, and long-range planning
• Oversaw debt and treasury operations including a $165M General Obligation Bond initiative supporting public safety, parks, infrastructure, and resiliency
• Owned finance readiness for Oracle Cloud ERP implementation: requirements, configuration, SIT/UAT oversight, and training across GL, AP, AR, cash management, fixed assets, and reporting
• Served as Board Trustee for the Hollywood General Employees' Pension Plan, providing fiduciary oversight on pension governance, investments, and retirement plan matters

Led 20-person team across budget, capital planning, internal audit, grants, and performance management.

• Led development and administration of a $605M operating budget and managed a $1.7B five-year capital improvement program
• Oversaw citywide operating and capital budget preparation and monitoring, aligning resource allocation and expenditure decisions to strategic priorities and compliance requirements, and improving budget-to-actual visibility for executive decision-making
• Implemented citywide performance management process with KPIs, reporting cadence, and accountability structures
• Maintained multi-year revenue and expense forecasts and long-range financial plans, conducting cost allocation analysis and fee-level recommendations to support cost recovery and fiscal sustainability
• Oversaw the internal audit function, strengthening internal controls and policy compliance
• Oversaw strategic planning processes including annual Commission retreats and strategic plan updates